Acaia products that are purchased in the US have a limited 2-year warranty. This warranty covers all defects in materials and workmanship (parts and labor) including free ground transportation to and from our repair facility within the US. This warranty does not apply to damage that results from improper use, lack of cleaning, abuse or normal wear and tear. Purchases from unauthorized dealers will not be covered by warranty.
Shipping for Warranty Repairs
For products that are purchased in the US and shipped or taken out of the country, the customer has to contact the original vendor for repair or service in case the scale fails. The customer is responsible for paying the international freight charges and any duties for replacement parts or scales that Acaia may send. The customer is also responsible for any labor required to repair their scales if it is outside warranty coverage.
For products that are purchased outside the US, the warranty, support and service will be provided by the Acaia store (Europe / Japan ) or the international reseller you purchased from. If you purchase Acaia products from a reseller outside of the country you live in, you may be responsible for any cost associated with shipping and/or repair service. The customer is also responsible for paying the freight charges and any duties for the replacement products or replacement parts that the original vendor or Acaia may send to you.
Registration & Support
Register your product online at acaia.co/product-registration. E-mail us at support@acaia.co if you need any assistance. Acaia will contact you to determine the problem and see if it can be fixed quickly and easily.
The high-quality workmanship of Acaia products bearing the Acaia trademark is guaranteed by Acaia Corporation, USA.