Delivery Time
We offer direct standard shipping from our US webshop to most locations across the country.
The time it may take for your Acaia products to reach you varies after an order is placed. Total time includes both order processing and delivery.
- Processing: 2-3 working days.
- Delivery: 3-14 days.
Delivery time depends on your location and, for international customers, your country’s customs protocols. Some countries may have stricter rules for inspecting parcels. Couriers can delay some deliveries.
We do not assume any responsibility for postal delays.
Signature Requirement
By default all packages will require a signature to avoid theft or incorrect delivery.
If you wish to opt out of this requirement, you may do so by checking the Signature Opt-Out checkbox on the cart page before completing your order. By waiving the signature requirement you agree that Acaia is not responsible for loss, theft or damage of the shipment. In the event of loss or damage please contact our Support team.
Freight Forwarding
Use of freight forwarding services to ship orders outside of the US is discouraged. Before using a freight forwarding service, we recommend that you read our Return Policy and understand that all products purchased from our US store must be returned to the US for returns or repairs, and may incur excessive shipping fees or delays.
The following products may not be shipped via a freight forwarding service and will automatically be refunded during order processing:
- Orbit - all models
- Orion - all models
Order Changes
If you need to change your order, please contact our Support team immediately. If an order has already shipped, our policies are below:
- Address change: $20 change fee. This change fee is set by the fulfillment facility we work with.
- Product change: Since the package is in transit already, we can’t change items in the order. You’ll need to return the order for a refund (minus the original shipping cost) and place a new order. Contact us to initiate the return process. Please also review our Return Policy.